Working with PBA

This page answers the most common questions we’re asked about working with PBA — whether you’re buying an investment property or selling a family home.

Who do you work with?

We work with two main groups:

• Property investors, helping them buy investment properties through our buyer’s agency service, available Australia-wide.

• Families selling a parent’s or family home, often to help fund aged care, through our vendor advocacy service in Melbourne’s east, south-east and surrounding suburbs.
  
  

If you’re unsure which service applies to your situation, a short introductory call is the fastest way to get clarity.

Where do you operate?

Our services are structured as follows:

• Buyer’s agency (investment property):Australia-wide.

• Vendor advocacy (selling a home):Melbourne’s east, south-east and surrounding suburbs.
  
  

This structure allows us to stay highly specialised and provide the right level of support for each service.

Do you work only with investors?

No. While we help investors buy investment properties across Australia, we also help Melbourne families sell a parent's or family or relative’s home, through vendor advocacy - often to help fund aged care or to downsize or upsize.

These are very different situations, and we approach each with a dedicated process.

What does a buyer’s agent do?

The short answer, buyer’s agent represents the buyer in a property transaction, not the seller.

As your buyer’s agent, we help you:

• Build a clear investment strategy

• Search and shortlist suitable locations

• Inspect and assess properties

• Complete due diligence

• Negotiate and secure the right property at a fair price.

• Support you through settlement and beyond.

Our role is to guide you through the entire purchase process while acting in your best interests.

Do you inspect properties before recommending them?

Yes. We do not recommend properties sight-unseen. Properties are either physically inspected by us or by trusted local partners, depending on location. This is a non-negotiable part of our process.

Click here for a 100 point checklist we incorporate when looking for properties for our clients.

How do you avoid hype or “hotspot” purchases?

We don’t chase media hype or short-term trends.

Our recommendations are based on:

• Long-term fundamentals

• Risk management

• Cash-flow sustainability

• Alignment with your written strategy and brief

Every property we recommend must make sense within your overall plan, not just look attractive in the short term.

How are your buyer’s agent fees structured?

Fees depend on the service level and complexity of the engagement.

All fees are explained clearly upfront, with no hidden costs. Our advice is independent, and we do not accept incentives that compromise our duty to act in your best interests.

Can you help us sell a parent’s home to fund aged care?

Yes. This is one of the most common reasons families engage us as vendor advocates.

We help guide you through the sale process by:

• Helping you choose and manage the right selling agent

• Explaining pricing and campaign options in plain English

• Supporting decision-making when multiple family members are involved

• Acting as an independent point of contact throughout the sale

Do you sell the property yourselves?

No. We are not the selling agent. As vendor advocates, our role is to help you select and manage the most suitable selling agent and ensure that they are working towards your goals without conflicts of interest.

What areas do you cover for vendor advocacy?

Vendor advocacy services are provided in Melbourne’s east, south-east and surrounding suburbs.

If your property is outside these areas, we’re happy to have a brief conversation and advise whether we can help or refer you appropriately.

Still have questions?

If you’d like to discuss your situation — whether you’re investing or selling — a short introductory call can help you decide the right next step.